International accreditation JCI
In December 2021, the Medpark International Hospital in the Republic of Moldova obtained the Gold Seal of Approval® certificate from the Joint Commission International for the third time – an accreditation that confirms the continuous compliance of the quality of medical services and patient safety with globally recognized standards. Currently, only 939 medical institutions worldwide hold this accreditation, and less than 5% of applicants succeed in demonstrating that they meet the requirements for this honorable title.
Medpark International Hospital underwent rigorous scrutiny, during which a team of experts from the Joint Commission International assessed compliance with international hospital standards in various areas, including: International Patient Safety Goals, patient care and assessment, anesthesia and surgical interventions, medication management, patient and family education, quality improvements, infection control and prevention, management and administration, facility management, staff qualification, and information management.
The JCI accreditation process of the Medpark hospital included:
- Establishing 13 internal committees, consisting of 50 individuals, to manage the implementation process of international standards;
- Developing and revising 1112 internal documents (policies, procedures, instructions, guidelines);
- Evaluating 1119 patient safety and medical care quality indicators (measurable elements) by 3 JCI international expert commissions, for 4 days, within the hospital.
As a result of the evaluation, the Medpark International Hospital achieved a compliance rate of 98.82% and commits to continuing to meet international requirements, being monitored remotely and periodically reevaluated by JCI experts.
Paul Chang MD, MBA, MPH, CPHQ, FACHE, Vice President of Accreditation, Standards, and Evaluations, Joint Commission International: “Joint Commission International provides hospitals with improvement processes in a variety of areas, from continuous staff development to implementing top practices in the medical institution. We congratulate Medpark International Hospital for its efforts to become an institution continuously improving the quality of services and for reaching this milestone, which demonstrates its commitment to patient safety and service quality.”
Olga Șchiopu, General Director of Medpark: “Medpark International Hospital is honored to obtain Joint Commission International accreditation, the highest certification and recognition globally for superior quality medical services. The entire Medpark team collaborates to develop and implement strategies and procedures to improve medical care for patients in our country.”
Joint Commission International hospital standards are developed through consultation with health experts and institutions worldwide, evaluators, and patients. The standards are based on scientific literature and expert consensus to help organizations measure, evaluate, and improve their performance.
Joint Commission International (JCI) was established in 1997 as a nonprofit subsidiary of Joint Commission Resources, Inc., fully affiliated with The Joint Commission. Through international accreditations, consultations, publications, and educational programs, JCI extends The Joint Commission’s global mission to contribute to improving the quality of medical services. JCI assists international health organizations, public health agencies, health ministries, and other healthcare institutions in over 100 countries.
The honorable title of Joint Commission International primarily reflects the company’s philosophy aimed at continuous improvement and the daily work of the entire Medpark team in improving quality at every stage of patient interaction.
What does JCI accreditation mean for patients?:
- Assurance of the quality of medical services meeting the safest and strictest international standards
- Use of the most modern and innovative treatment methods with demonstrated efficacy
- Strict requirements for the qualifications of doctors and all staff
- Adherence to patient safety requirements: patient identification at all stages of medical care, medication management, anesthesia and surgical care quality control, infection control and prevention, patient and family education, quality improvement, facility management, information management.
- Compliance with safety requirements for medical equipment and hospital building
- Patient and family-centered care
In the context of International Hospital Standards, Medpark prioritizes patient care, regardless of age, sex, race, religion, social status, physical or spiritual condition, as well as environmental responsibility and other individuals. Patients and their relatives have the right to file complaints, notifications, comments, and suggestions regarding Medpark’s activity and to be informed about the results. Every reported experience is important to us, as it helps us become better.
We respect the rights of each patient and their relatives and encourage patients to report any concerns about the quality of services and medical care they have received or are receiving at Medpark directly to the Joint Commission International Accreditation Commission at the following link:
https://www.jointcommissioninternational.org/contact-us/report-a-quality-and-safety-issue/